FAQs

Once you order has left on a courier your will receive a email with your tracking number. If you need more help tracking your order please email us at customerservices@babyfactory.co.nz

For orders over $100 receive free fright. All orders under $100 freight is $7.00 anywhere in New Zealand excluding Chatham Islands, Steward Island and Waiheke Island.*
Please email us at customerservices@babyfactory.co.nz for Shipping Options
* Extra $5.00 Rural Charge for any Rural Address. Exclusions for oversized items may apply.

Oversized items freight costs will be:
$30 North Island, $70 South Island per oversized item - if a rural delivery please contact customerservices@babyfactory.co.nz for a freight cost.

We aim to have your order on the courier as soon as we can. Please allow 2 to 3 working days for Auckland deliveries, 3 to 4 for North Island deliveries and 5 to 6 for South Island deliveries. Rural Deliveries will be a extra 2 to 3 days (Please make sure you mention your RD when placing your order to avoid further hold up)
Around Public Holiday periods please allow a few extra working days to receive your delivery. During the Christmas period please expect the courier delivery to take a little longer then usual!

Yes! Baby Factory ships worldwide. Once you are in the checkout area you will need to select the overseas freight option. This will automatically calculate the freight cost, depending on the weight and size of your order (different for every country). We will send you a tracking number once your order has left our warehouse so you can track your parcel to your door! Please allow 10-12 working days for your order to arrive.
Please be aware that you may incur importation taxes and charges depending on your countries importing regulations.