FAQs

Should you change your mind we will happily provide an exchange, store credit or Gift Card subject to the following conditions;
Returned goods be accompanied with receipt. The goods returned within 30 days of delivery. The goods need to be in the original condition as purchased.
The above does not apply to sale clothing, which are not returnable and to Breast Pumps, which cannot be returned due to Health Reason.
Exchanges are to be at the expense of the customer if exchanged via post or courier.
Alternatively customers can exchange items at any Baby Factory store with receipt of purchase.
If goods are faulty we will meet our obligations under the Consumer Guarantees Act but proof of purchase is required. Faulty goods must be returned to us as soon as possible. Freight charges will not be borne by you if you are located within New Zealand. If you are located outside of New Zealand and you wish to return faulty goods to us (for repair or otherwise), then, to the fullest extent permitted by law, you will be responsible for the freight and handling charges associated with: (a) returning the goods to us; and (b) delivering any repaired or replacement goods back to you. We will advise you of the freight and handling costs associated with returning repaired or replacement goods to us in such circumstances and the repaired or replacement goods will not be sent to you until you have confirmed that you will pay the freight and handling costs.

If you have ordered the wrong size, colour or have changed your mind about your order you will be charged for shipping costs to return it back to the Baby Factory for exchange or a gift card. If you receive an item which is faulty or broken The Baby Factory are happy to replace the goods and pay for shipping cost.