Privacy Policy

Your privacy is very important to us and we will always respect and protect your information as well as complying with the Privacy Act 2020 when dealing with your personal information (personal information is information about an identifiable individual). Baby Factory takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.

Security

Baby Factory has taken all essential measures to make sure that any information you give us, including credit card details, remains private and secure (safe from loss, unauthorised activity or other misuse) and that your payment and registration information is processed with total confidentiality.

When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.

The following should give you a greater understanding on how we collect and use customer information.

Why we collect information

We collect information for a number of reasons including:

• Internal record keeping
• To analyse the use of the babyfactory.co.nz website.
• To improve our products and services.
• To send promotional e-mail about new products, special offers and services

When we collect information

• When you order goods or services, particularly when those products are delivered
• When you leave goods with us for repair
• If you are subscribing to our newsletter database
• If you are making an enquiry with us where collecting your information is necessary
• When filling out the warranty form online

What we collect

The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.

• Name
• Address
• Delivery address
• Phone number
• Transaction information
• When you register with us to receive our monthly newsletter or details of offers or products we will collect your e-mail address

Who we may share your information with

When you register your details with us to receive our emails or give us the information and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery & installation. This includes organisations such as courier companies and third party fulfilment contractors as well as any business that supports our products and services (including any business that hosts or maintains the IT system that we use to provide our website). We may also disclose personal information to government authorities as required by law.
In these circumstances, Baby Factory will ensure that these third parties undertake to protect your privacy.

Other web sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

Cookies

We use cookies (an alphanumeric identifier to recognise your browser) to monintor use of our website. You may disbale cookies by changing the settings on your browser, although this may mean that you cannot use all of the features on our website.

Changes to our policy

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Accessing and correcting your personal information

If you believe that any personal information we hold about you is incorrect or incomplete, please write or email us as soon as possible to customerservices@babyfactory.co.nz
We will correct any information which was found to be incorrect promptly.
Before we exercise this right, we will require evidence to confirm that you are the person to whom the personal information relates. If you request a correction, and we think the request is reasonable and we are reasonably able to make the change, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information we hold that you requested the correction.