Delivery:
We can deliver to any mainland New Zealand physical address. (Sorry, this excludes Chatham Islands, Stewart Island and Waiheke Island - please contact our Customer Services Department for freight options)
$7.00 Freight Charge for any orders under $100 when delivered within New Zealand
Free Freight for any orders over $100 when delivered within New Zealand
$5 surcharge for rural deliveries
Oversized items freight costs will be:
$30 North Island, $70 South Island per oversized item - if a rural delivery please contact customerservices@babyfactory.co.nz for a freight cost.
Gift Vouchers: Freight is FREE for all Physical Gift Vouchers purchased to go to a New Zealand address.
Overseas Orders: We also ship overseas. All our overseas orders go by New Zealand Post (with a tracking service). Overseas freight charges will be confirmed when you check out.
If you have any questions regarding shipping please contact us at customerservices@babyfactory.co.nz
*Please note the free freight offer only applies to orders made online at www.babyfactory.co.nz and delivered within New Zealand. Exclusions for oversized items may apply.
Please allow:
2 - 3 working days for Auckland deliveries
3 - 4 working days for North Island deliveries
5 - 6 working days for South Island deliveries
Rural Deliveries: 2-3 extra days for rural deliveries. Please mention your RD number when placing your order.
Around public holiday periods - please allow a few extra working days. During the Christmas period - please expect courier delivery to take a little longer than usual.
Please Note: Breast Pumps and Toilet Training Items are unable to be returned (exchanged or refunded) due to Health Reasons
